Reliance Jio Hiring 2026 | Customer Care Executive Voice | Bengaluru | Apply Now
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Reliance Jio Hiring – Customer Care Executive Voice Opportunity
Reliance Jio Infocomm Ltd. is hiring for the position of Customer Care Executive Voice in Banaswadi, Bengaluru, Karnataka. This opportunity is suitable for candidates with 6 months to 2 years of experience, including a minimum of 6 months of mandatory BPO experience.
The role focuses on handling customer calls and interactions, resolving customer queries, providing solution-oriented support, educating customers about products and services, and following contact-center policies and procedures.
About Reliance Jio
Reliance Jio Infocomm Ltd. is a telecommunications and digital services company offering connectivity, digital services, and technology solutions to customers across India.
Job Details
Company Name: Reliance Jio Infocomm Ltd.
Position: Customer Care Executive Voice
Job ID: 86830351
Function: Customer Service
Location: Bengaluru – Banaswadi, Karnataka, India
Posted Date: August 18, 2026
Job Type: Not Specified
Qualification: 10+2 or Graduation in any discipline
Experience: 6 Months – 2 Years
Salary: Not Disclosed
Eligibility Criteria
- Candidate must have completed 10+2 or Graduation in any discipline.
- Minimum 6 months of BPO experience is mandatory.
- Total relevant experience should be between 6 months and 2 years.
- Ability to speak the required local language.
- Basic computer knowledge is required.
- Good communication and customer-handling skills.
- Strong problem-solving ability.
- Customer-focused approach.
- Technical orientation and willingness to learn systems and processes.
- Ability to handle customer queries and interactions effectively.
Job Description
Reliance Jio is looking for a Customer Care Executive Voice to handle customer interactions and provide effective solutions to customer queries.
The selected candidate will interact with customers through calls, understand their requirements, resolve issues within agreed timelines, provide information about products and services, and ensure a positive customer experience.
The role also involves maintaining knowledge of products, systems, processes, and policies while following established contact-center procedures.
Key Responsibilities
- Handle customer interactions and incoming calls.
- Understand customer requirements and queries.
- Resolve customer queries within agreed timelines.
- Provide solution-oriented customer support.
- Educate customers about products and services.
- Maintain up-to-date knowledge of products and services.
- Understand and follow systems, processes, and policies.
- Capture relevant customer information accurately.
- Handle outbound campaigns when required.
- Build and retain the customer base.
- Follow contact-center policies and procedures.
- Provide professional and customer-focused service.
- Escalate issues appropriately when required.
Key Skills Required
- Customer Service
- Customer Support
- Voice Process
- Customer Interaction
- Good Communication Skills
- Local Language Proficiency
- Basic Computer Knowledge
- Problem-Solving
- Customer-Focused Approach
- Technical Orientation
- Attention to Detail
- Service Mindset
- Query Resolution
- Product and Service Knowledge
- Customer Relationship Management
Preferred Skills
- Previous BPO experience.
- Experience in voice-based customer support.
- Strong customer-handling skills.
- Good verbal communication.
- Ability to communicate in the required local language.
- Basic computer and system knowledge.
- Strong attention to detail.
- Ability to work in a customer-focused environment.
- Ability to follow defined processes and policies.
- Strong problem-solving and service orientation.
Experience Required
- Minimum BPO Experience: 6 Months
- Total Experience: 6 Months – 2 Years
- Relevant Area: Customer Service / BPO / Voice Process
Important: Candidates without the mandatory minimum 6 months of BPO experience may not meet the stated eligibility criteria.
Who Should Apply?
- 10+2 qualified candidates with relevant BPO experience.
- Graduates from any discipline with relevant experience.
- BPO professionals with 6 months to 2 years of experience.
- Customer Service Executives.
- Customer Care Executives.
- Voice Process Executives.
- Customer Support professionals.
- Candidates with strong local-language communication skills.
- Candidates interested in telecommunications and customer service careers.
Selection Process
- Online Application
- Resume Screening
- Initial Screening / HR Discussion
- Communication / Customer Service Assessment
- Interview
- Final Selection
- Document Verification and Onboarding
The actual selection process may vary depending on Reliance Jio's recruitment requirements.
Why Apply?
- Opportunity to work with Reliance Jio.
- Build a career in customer service and telecommunications.
- Gain experience in voice-based customer support.
- Develop customer-handling and communication skills.
- Gain experience resolving customer queries and issues.
- Develop knowledge of products, services, systems, and processes.
- Gain exposure to contact-center operations.
- Develop problem-solving and service-management skills.
- Opportunity for candidates with 6 months to 2 years of experience.
How to Apply?
Interested and eligible candidates can apply for the Customer Care Executive Voice position through the Reliance Jio careers portal using the application link provided above.
Candidates should ensure that they meet the required 6 months of BPO experience and other eligibility criteria before applying.
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Disclaimer
The recruitment details are based on the provided Reliance Jio job information. Candidates should verify the latest eligibility criteria, experience requirements, location, job status, and application details on the official Reliance Jio careers portal before applying.
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