Guidehouse Hiring 2026 | Junior Service Desk Engineer | Hyderabad | Freshers | Apply Now
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Guidehouse Hiring – Junior Service Desk Engineer Opportunity
Guidehouse is hiring for the position of Junior Service Desk Engineer in Hyderabad, India. This opportunity is suitable for freshers with an Engineering, Science, or equivalent qualification who are interested in IT helpdesk, service desk support, troubleshooting, and customer-facing technical support.
The selected candidate will provide technical assistance to users, troubleshoot hardware and software issues, manage incidents and service requests, and support IT operations in a 24/7 environment.
About Guidehouse
Guidehouse is a global professional services company providing consulting, technology, and digital solutions to organizations across various industries.
Job Details
Company Name: Guidehouse
Position: Junior Service Desk Engineer
Job Type: Full Time
Location: Hyderabad, India
Experience: Fresher
Qualification: Engineering / Science Graduate or Equivalent Qualification
Salary: Not Disclosed
Work Environment: 24/7 Support Environment
Shift: Rotational / Night Shifts
Eligibility Criteria
- Engineering or Science graduate or equivalent qualification.
- Freshers can apply.
- Basic knowledge of IT helpdesk or service desk support.
- Knowledge of Windows operating systems.
- Knowledge of MS Office applications.
- Basic understanding of computer hardware and peripherals.
- Ability to troubleshoot basic technical issues.
- Good verbal and written English communication skills.
- Strong problem-solving and analytical skills.
- Good customer service and teamwork skills.
- Willingness to learn new tools and technologies.
- Willingness to work rotational and night shifts in a 24/7 support environment.
Job Description
Guidehouse is looking for a Junior Service Desk Engineer to provide technical support to users and assist with day-to-day IT service desk operations.
The role involves troubleshooting Windows systems, laptops, desktops, peripherals, applications, email, and internet connectivity. The selected candidate will also work with ticketing systems, incident management, service requests, and SLA-based support processes.
Key Responsibilities
- Provide first-level IT helpdesk and service desk support.
- Assist users with technical issues and service requests.
- Troubleshoot Windows operating system issues.
- Support laptops, desktops, and computer peripherals.
- Troubleshoot basic hardware and software problems.
- Provide support for MS Office-related issues.
- Troubleshoot email connectivity and access-related issues.
- Troubleshoot basic internet and network connectivity problems.
- Log, update, and manage incidents and service requests.
- Work with ticketing systems to track and resolve user issues.
- Follow SLA requirements for incident and service request resolution.
- Escalate complex technical issues to appropriate support teams.
- Maintain accurate records of troubleshooting activities.
- Provide professional customer service to users.
- Work collaboratively with IT support and technical teams.
- Support IT operations in a 24/7 environment.
Key Skills Required
- IT Helpdesk Support
- Service Desk Support
- Windows Operating Systems
- MS Office
- Laptop Troubleshooting
- Desktop Troubleshooting
- Peripheral Troubleshooting
- Basic Technical Troubleshooting
- Incident Management
- Service Request Management
- Ticketing Systems
- SLA Management
- Email Troubleshooting
- Internet Connectivity Troubleshooting
- Customer Service
- Problem-Solving
- Analytical Skills
- Verbal Communication
- Written English Communication
- Teamwork
Technical Skills
- Operating System: Windows
- Productivity Tools: Microsoft Office
- Hardware: Laptops, desktops, and peripherals
- Connectivity: Email and internet connectivity
- IT Support: Helpdesk and service desk support
- ITSM: Incident and service request management
- Support Process: Ticketing and SLA management
Communication & Soft Skills
- Strong verbal communication.
- Strong written English communication.
- Good customer service skills.
- Strong problem-solving ability.
- Analytical thinking.
- Ability to work effectively in a team.
- Ability to communicate technical issues clearly to users.
- Willingness to learn new tools and technologies.
- Ability to work in a fast-paced support environment.
Shift Requirements
The position requires candidates to be willing to work in a 24/7 support environment, including rotational and night shifts.
- Rotational shifts
- Night shifts
- 24/7 IT support environment
- Availability according to business and support requirements
Selection Process
- Online Application
- Resume Screening
- Initial Screening
- Technical / Service Desk Assessment
- Technical Interview
- HR Discussion
- Final Selection
The selection process may vary depending on Guidehouse's recruitment requirements.
Why Apply?
- Opportunity for freshers to begin a career in IT support.
- Gain practical experience in service desk operations.
- Develop Windows troubleshooting skills.
- Gain experience handling incidents and service requests.
- Learn ticketing and SLA management processes.
- Develop customer service and communication skills.
- Gain exposure to enterprise IT support environments.
- Develop technical troubleshooting and problem-solving skills.
- Opportunity to learn new IT tools and technologies.
- Build a foundation for a career in IT infrastructure and technical support.
Who Should Apply?
- Fresh Engineering graduates.
- Science graduates.
- Candidates with an equivalent qualification.
- Freshers looking for IT support jobs.
- Candidates interested in Helpdesk roles.
- Candidates interested in Service Desk careers.
- Candidates with basic Windows knowledge.
- Candidates with good communication skills.
- Candidates with strong troubleshooting and problem-solving abilities.
- Candidates willing to work rotational and night shifts.
How to Apply?
Interested and eligible candidates can apply through the official Guidehouse careers portal using the application link provided above.
Candidates should review the official job description and eligibility requirements before submitting their application.
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Disclaimer
The recruitment details are based on the provided Guidehouse job information. Candidates should verify the latest eligibility criteria, job requirements, shift requirements, and application details on the official Guidehouse careers portal before applying.
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Guidehouse Hiring 2026 | Junior Service Desk Engineer | Hyderabad | Freshers | Apply Now
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Guidehouse Hiring 2026 for Junior Service Desk Engineer in Hyderabad. Freshers with Engineering or Science qualifications and IT helpdesk, Windows, troubleshooting, and communication skills can apply.
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