Concentrix Hiring 2026 | Representative, Operations | Hyderabad | Apply Now
Application Link
Apply Here:
https://jobs.concentrix.com/job/?id=R1367169
Concentrix Hiring – Representative, Operations Opportunity
Concentrix is hiring for the position of Representative, Operations in Hyderabad, Telangana, India. This opportunity is suitable for graduates and undergraduates depending on the specific job requirements, with strong customer service, communication, problem-solving, and computer skills.
The role focuses on customer service, customer support, query handling, issue resolution, call tracking, documentation, customer relationship management, and professional communication.
About Concentrix
Concentrix is a global technology and services company that provides customer experience, business process, and technology solutions to organizations across different industries. Its teams support customers and business operations through contact center, digital, and technology services.
Job Details
Company Name: Concentrix
Position: Representative, Operations
Job Type: Full Time
Category: Contact Center
Location: Hyderabad, Telangana, India
Language: English
Qualification: Graduate / Undergraduate in Any Discipline, Depending on Job Requirements
Experience: Not Specified
Salary: Not Disclosed
Eligibility Criteria
- Graduate or undergraduate in any discipline, depending on specific job requirements.
- Strong verbal and written communication skills.
- Good customer service and customer support skills.
- Ability to understand and resolve customer queries.
- Strong probing and problem-solving skills.
- Basic computer and PC knowledge.
- Ability to navigate computer applications effectively.
- Strong attention to detail.
- Ability to multitask in a fast-paced environment.
- Patience and professional communication skills.
- Ability to handle complex customer queries independently.
- Ability to maintain accurate call tracking and documentation.
- Ability to work independently and as part of a team.
- Willingness to work rotating shifts.
- Ability to work in a high-production environment.
Job Description
Concentrix is looking for a Representative, Operations to support customer service and contact center operations. The selected candidate will communicate with customers, understand their requirements, resolve queries, and provide professional assistance.
The role requires strong communication, customer service, computer navigation, problem-solving, multitasking, and documentation skills. Candidates should be comfortable working in a fast-paced environment and handling customer interactions professionally.
Depending on the program, some positions may also include Content Moderator responsibilities involving the review of user-generated content. Such programs may involve exposure to sensitive or explicit content.
Key Responsibilities
- Provide customer service and customer support.
- Handle customer queries through the assigned communication channel.
- Understand customer concerns and provide appropriate resolutions.
- Use probing techniques to understand customer requirements.
- Resolve customer issues while maintaining professional communication.
- Handle complex customer queries independently when required.
- Maintain accurate call tracking and customer interaction records.
- Document customer interactions and resolutions.
- Navigate computer systems and required applications efficiently.
- Maintain attention to detail while handling customer information.
- Manage multiple tasks and customer interactions effectively.
- Maintain patience and professionalism during customer interactions.
- Support customer relationship management activities.
- Collaborate with team members to resolve customer issues.
- Work according to defined processes, quality standards, and productivity requirements.
- Work flexible or rotating shifts as required.
Key Skills Required
- Customer Service
- Customer Support
- Customer Query Handling
- Issue Resolution
- Verbal Communication
- Written Communication
- Problem Solving
- Probing Skills
- Customer Relationship Management
- Computer Navigation
- Basic PC Knowledge
- Call Tracking
- Documentation
- Attention to Detail
- Multitasking
- Adaptability
- Professional Communication
- Patience
- Teamwork
- Independent Working
- Time Management
- Fast-Paced Environment Handling
Preferred Skills
- Previous customer service or contact center experience.
- Strong English communication skills.
- Ability to handle difficult or complex customer interactions.
- Strong troubleshooting and problem-solving abilities.
- Ability to learn new computer systems and applications quickly.
- Ability to meet productivity and quality targets.
- Flexibility to work rotating shifts.
- Ability to work effectively under pressure.
Content Moderator Responsibilities
Depending on the assigned program, some roles may include Content Moderator responsibilities. These responsibilities can involve reviewing and evaluating user-generated content according to established policies and guidelines.
- Review assigned user-generated content.
- Apply relevant content policies and guidelines.
- Identify content that violates applicable policies.
- Make accurate decisions based on established guidelines.
- Maintain attention to detail while reviewing content.
- Handle sensitive or explicit content when required by the assigned program.
Selection Process
- Online Application
- Resume / Eligibility Screening
- Communication Assessment
- HR / Recruiter Screening
- Operations / Process Interview
- Final Selection
The selection process may vary depending on the specific Concentrix program and hiring requirements.
Why Apply?
- Opportunity to start or develop a career in customer operations.
- Gain professional customer service experience.
- Develop communication and problem-solving skills.
- Gain experience in a global customer experience organization.
- Develop customer relationship management skills.
- Improve computer navigation and professional documentation skills.
- Gain experience working in a fast-paced business environment.
- Develop multitasking and adaptability skills.
- Work with structured contact center processes.
- Opportunity to gain experience in different customer operations programs.
Who Should Apply?
- Graduates looking for customer service jobs.
- Undergraduates eligible for the specific program.
- Freshers looking for entry-level operations jobs.
- Candidates with strong English communication skills.
- Candidates interested in customer support.
- Candidates interested in contact center operations.
- Candidates with good computer and PC skills.
- Candidates with strong problem-solving abilities.
- Candidates comfortable working in rotating shifts.
- Candidates who can work effectively in a fast-paced environment.
- Candidates interested in customer relationship management.
- Candidates interested in operations and customer experience careers.
How to Apply?
Interested and eligible candidates can apply through the official Concentrix careers portal using the application link provided above.
Candidates should carefully review the official job description, qualification requirements, language requirements, shift requirements, and other program-specific details before applying.
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Disclaimer
The recruitment details are based on the provided Concentrix job information. Candidates should verify the latest eligibility criteria, qualification requirements, language requirements, work schedule, program details, and application information on the official Concentrix careers portal before applying.
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Concentrix Hiring 2026 | Representative, Operations | Hyderabad | Apply Now
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Concentrix Hiring 2026 for Representative, Operations in Hyderabad. Graduates and undergraduates with strong communication, customer service, problem-solving, and computer skills can apply.
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