WNS Global Services Hiring 2026 | Associate/Senior Associate – Operations | Airoli | Apply Now
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WNS Global Services Hiring – Associate/Senior Associate – Operations Opportunity
WNS Global Services is hiring for the position of Associate/Senior Associate – Operations in Airoli, Maharashtra. This opportunity is suitable for graduate freshers as well as HSC-qualified candidates with a minimum of 6 months of experience.
The selected candidates will work in an operations and customer service environment, handling customer queries, resolving issues, maintaining quality standards, and meeting productivity and utilization targets.
About WNS Global Services
WNS Global Services is a global business process management company that provides customer experience, finance and accounting, analytics, research, and operational services to organizations across various industries.
Job Details
Company Name: WNS Global Services
Position: Associate/Senior Associate – Operations
Job Type: Full-Time
Location: Airoli, Maharashtra, India
Qualification: Graduate Fresher OR HSC with a minimum of 6 months of experience
Experience: Freshers Eligible; HSC Candidates Require 6 Months of Experience
Salary: Not Disclosed
Eligibility Criteria
- Graduate candidates are eligible to apply as freshers.
- HSC-qualified candidates should have a minimum of 6 months of relevant experience.
- Good computer application skills.
- Strong customer service orientation.
- Excellent listening skills.
- Good verbal and written communication skills.
- Logical and analytical thinking.
- Good problem-solving abilities.
- Attention to detail and accuracy.
- Ability to work in a target-driven environment.
Job Description
WNS Global Services is looking for an Associate/Senior Associate – Operations to support customer service and operational activities. The role involves handling customer queries, understanding customer requirements, resolving issues, and ensuring a high level of service quality.
The selected candidate will be expected to meet defined quality, productivity, and utilization targets while maintaining accuracy and delivering a positive customer experience.
Key Responsibilities
- Handle customer queries professionally and efficiently.
- Understand customer requirements through effective listening.
- Resolve customer issues within defined timelines.
- Provide accurate and appropriate information to customers.
- Maintain quality standards in all customer interactions.
- Meet productivity and utilization targets.
- Ensure accuracy and attention to detail while processing customer requests.
- Use computer applications effectively to complete assigned tasks.
- Analyze customer issues and identify suitable solutions.
- Escalate complex issues when required.
- Follow company policies and operational procedures.
- Contribute to a positive customer experience.
Key Skills Required
- Computer Applications
- Customer Service
- Excellent Listening Skills
- Verbal Communication
- Written Communication
- Logical Thinking
- Analytical Skills
- Problem Solving
- Attention to Detail
- Accuracy
- Customer Query Handling
- Issue Resolution
- Quality Management
- Productivity
- Target Achievement
Preferred Skills
- Strong interpersonal skills.
- Ability to communicate clearly with customers.
- Ability to remain calm while handling customer concerns.
- Good time-management skills.
- Ability to multitask in a fast-paced environment.
- Willingness to learn operational processes.
- Ability to work as part of a team.
Selection Process
- Online Application
- Resume Screening
- Communication / Aptitude Assessment
- Operations or Customer Service Interview
- HR Discussion
- Final Selection
The selection process may vary depending on WNS Global Services' recruitment requirements.
Why Apply?
- Freshers with a graduate qualification are eligible.
- Opportunity to start a career in operations and customer service.
- Develop strong communication and problem-solving skills.
- Gain experience in customer query handling and issue resolution.
- Work in a professional business process management environment.
- Improve analytical and logical thinking skills.
- Build experience in quality and productivity-driven operations.
- Opportunity to work with a global organization.
Who Should Apply?
- Graduate freshers looking to start their career.
- HSC-qualified candidates with at least 6 months of experience.
- Candidates interested in customer service roles.
- Candidates interested in operations jobs.
- Candidates with strong communication skills.
- Candidates with good listening and problem-solving abilities.
- Candidates who are comfortable working in a target-driven environment.
How to Apply?
Interested and eligible candidates can apply through the official WNS Global Services recruitment portal using the application link provided above.
Candidates are advised to review the official job description and eligibility requirements before submitting their application.
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Disclaimer
The recruitment details are based on the provided WNS Global Services job information. Candidates should verify the latest eligibility criteria, job requirements, and application details on the official recruitment portal before applying.
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WNS Global Services Hiring 2026 | Associate/Senior Associate – Operations | Airoli | Apply Now
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WNS Global Services Hiring 2026 for Associate/Senior Associate – Operations in Airoli, Maharashtra. Graduate freshers and HSC candidates with 6 months of experience can apply for this full-time operations role.
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