Wipro Hiring 2026 | Technical Customer Support Associate | Kolkata | Freshers | Apply Now
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Wipro Hiring – Technical Customer Support Associate Opportunity
Wipro is hiring for the position of Technical Customer Support Associate – Technical Non-Voice Process in Kolkata, West Bengal. This opportunity is suitable for freshers with strong communication, troubleshooting, customer service, and technical issue resolution skills.
The selected candidates will provide technical customer support through a non-voice process, troubleshoot customer issues, identify appropriate solutions, and work in a customer-focused support environment.
About Wipro
Wipro is a global information technology, consulting, and business process services company providing technology and digital solutions to organizations worldwide.
Job Details
Company Name: Wipro
Position: Technical Customer Support Associate – Technical Non-Voice Process
Job Type: Not Mentioned
Location: Kolkata, West Bengal, India
Qualification: Not Mentioned
Experience: Freshers Can Apply
Shift: Rotational Shifts, Including Night Shifts
Joining: Immediate Joiners Only
Salary: Not Disclosed
Eligibility Criteria
- Freshers can apply.
- Immediate joiners only.
- Candidates must currently be in Kolkata.
- Must be comfortable working in rotational shifts.
- Must be comfortable working night shifts when required.
- Strong verbal communication skills.
- Strong written communication skills.
- Good technical troubleshooting skills.
- Ability to analyze and resolve customer technical issues.
- Strong customer-centric approach.
Job Description
Wipro is looking for a Technical Customer Support Associate to work in a Technical Non-Voice Process. The role involves assisting customers with technical issues, understanding reported problems, troubleshooting issues, and providing appropriate solutions through written communication channels.
The selected candidate will work in a customer-focused technical support environment and must be comfortable working in rotational shifts, including night shifts.
Key Responsibilities
- Provide technical customer support through a non-voice process.
- Understand and analyze customer-reported technical issues.
- Troubleshoot technical problems and identify appropriate solutions.
- Resolve customer technical issues within the required process guidelines.
- Communicate technical solutions clearly through written communication.
- Provide accurate and timely responses to customer queries.
- Maintain a customer-centric approach while resolving issues.
- Escalate complex technical issues when required.
- Follow established technical support and customer service procedures.
- Work effectively during rotational and night shifts.
Key Skills Required
- Technical Customer Support
- Technical Troubleshooting
- Customer-Centric Problem Solving
- Technical Issue Resolution
- Customer Service
- Excellent Verbal Communication
- Excellent Written Communication
- Problem Solving
- Analytical Thinking
- Ability to Work in Rotational Shifts
- Ability to Work in Night Shifts
Preferred Skills
- Strong technical troubleshooting ability.
- Excellent written communication skills.
- Good verbal communication skills.
- Strong customer service orientation.
- Ability to understand and analyze technical problems.
- Ability to explain solutions clearly to customers.
- Good problem-solving and analytical skills.
- Ability to work under pressure.
- Flexibility to work rotational shifts.
- Willingness to work night shifts.
Important Requirements
- Experience: Freshers can apply.
- Joining: Immediate joiners only.
- Location: Candidates must currently be in Kolkata.
- Shift: Rotational shifts, including night shifts.
- Process: Technical Non-Voice Process.
Selection Process
- Application Submission
- Resume / Application Screening
- Initial Screening
- Communication / Technical Assessment
- Interview
- Final Selection
The selection process may vary depending on Wipro's recruitment requirements.
Why Apply?
- Opportunity for freshers to start a career in technical customer support.
- Gain practical experience in technical troubleshooting.
- Develop customer service and communication skills.
- Gain experience in a non-voice technical support process.
- Improve technical issue analysis and resolution skills.
- Develop professional written communication skills.
- Gain experience working in a structured support environment.
- Opportunity to work with a global IT services company.
- Build a career in technical support and customer service.
Who Should Apply?
- Freshers looking for technical customer support jobs.
- Candidates currently residing in Kolkata.
- Immediate joiners.
- Candidates with strong written communication skills.
- Candidates with strong verbal communication skills.
- Candidates with technical troubleshooting knowledge.
- Candidates interested in non-voice technical support.
- Candidates comfortable working rotational shifts.
- Candidates comfortable working night shifts.
- Candidates interested in building a career in IT support.
How to Apply?
Interested and eligible candidates can apply using the application form provided above.
Candidates should verify the latest requirements and complete the application form with accurate information before submitting their application.
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Disclaimer
The recruitment details are based on the provided Wipro job information and application form. The provided form does not mention salary, specific educational qualification, or exact employment type. Candidates should verify the latest eligibility criteria, job requirements, location requirements, shift details, and application information before applying.
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Wipro Hiring 2026 | Technical Customer Support Associate | Kolkata | Freshers | Apply Now
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Wipro Hiring 2026 for Technical Customer Support Associate in Kolkata. Freshers and immediate joiners can apply for the Technical Non-Voice Process with rotational and night shifts.
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