Wipro Hiring 2026 | Associate | Mumbai | Customer & Technical Support | Apply Now
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Wipro Hiring – Associate Opportunity
Wipro Limited is hiring for the position of Associate in Mumbai, Maharashtra, India. The role focuses on providing effective technical and customer support, resolving client queries, troubleshooting product-related issues, maintaining support records, and ensuring that client issues are resolved within defined service-level agreements.
The selected candidate will interact with clients through telephone and email, diagnose their queries, provide step-by-step solutions, maintain accurate records, and escalate complex or unresolved issues when required.
About Wipro
Wipro Limited is a technology services and consulting company that provides consulting, design, engineering, and operations services to organizations around the world. Wipro supports clients with digital transformation and technology solutions.
Job Details
Company Name: Wipro Limited
Position: Associate
Job Type: Full-Time
Location: Mumbai, Maharashtra, India
Posting Start Date: 17 August 2026
Experience: Not Specified
Qualification: Not Specified in the Provided Job Description
Role Purpose
The purpose of the Associate role is to provide effective technical support to the process and actively resolve client issues either directly or through timely escalation, while meeting defined process SLAs.
Key Responsibilities
- Support the process by managing transactions according to required quality standards.
- Handle incoming help requests from clients through telephone and email.
- Interact with clients in a courteous and professional manner.
- Collect and document relevant end-user information.
- Record the client's name, department, contact information, and nature of the issue.
- Update availability in the RAVE system to support process productivity.
- Record, track, and document customer queries.
- Document troubleshooting steps and successful or unsuccessful resolutions.
- Follow standard processes and procedures when resolving client queries.
- Resolve client issues according to defined SLAs.
- Use internal knowledge bases, resources, and FAQs to support issue resolution.
- Learn relevant product information to improve customer interaction and troubleshooting.
- Analyze call logs to identify recurring issues and trends.
- Maintain and update self-help documents for customers.
- Identify serious or unresolved issues and escalate them to the Team Leader.
- Provide required product information and disclosures to clients.
- Follow applicable service agreements and processes.
Customer Service & Troubleshooting Responsibilities
- Provide effective customer service through accurate diagnosis of client queries.
- Provide product support and resolution to customers.
- Guide users through step-by-step troubleshooting solutions.
- Assist customers in navigating product menus and features.
- Explain product features clearly to clients.
- Troubleshoot customer issues in a friendly and professional manner.
- Maintain customer query logs and records according to standard procedures.
- Accurately record incoming calls and emails using designated tracking systems.
- Provide alternative solutions where appropriate.
- Focus on customer satisfaction and client retention.
- Communicate information clearly based on the customer and situation.
- Follow up with customers when required.
- Make scheduled callbacks to collect feedback and ensure SLA compliance.
Operational Excellence & Learning
- Participate in product training programs.
- Stay updated with product features, changes, and updates.
- Complete product-specific training as required by the client.
- Participate in additional training recommended by the organization.
- Work with Team Leaders to identify training and learning requirements.
- Contribute ideas to improve customer service and operational performance.
- Participate in self-learning opportunities.
- Continuously update job and product knowledge.
- Maintain professional networks and knowledge resources.
Key Skills Required
- Technical Support
- Customer Support
- Customer Service
- Product Support
- Technical Troubleshooting
- Issue Diagnosis
- Problem-Solving
- Query Resolution
- Telephone Support
- Email Support
- Ticket / Query Tracking
- Call Log Management
- Knowledge Base Management
- Product Knowledge
- SLA Management
- Escalation Management
- Customer Communication
- Verbal Communication
- Written Communication
- Active Listening
- Documentation
- Customer Feedback
- Process Compliance
- Quality Standards
Preferred Skills
- Strong customer service mindset.
- Good troubleshooting and analytical abilities.
- Ability to diagnose customer problems effectively.
- Good verbal and written communication.
- Ability to explain technical or product-related information clearly.
- Ability to follow standard operating procedures.
- Ability to work according to defined SLAs.
- Good documentation and record-keeping skills.
- Ability to handle customer escalations.
- Willingness to learn new products and technologies.
- Ability to work collaboratively with Team Leaders and colleagues.
- Strong focus on customer satisfaction and service quality.
Why Apply?
- Opportunity to build a career in technology and customer support.
- Gain experience in technical troubleshooting and product support.
- Develop customer communication skills.
- Gain exposure to enterprise support processes.
- Develop SLA and escalation management skills.
- Improve problem-solving and issue-diagnosis abilities.
- Gain experience with customer support tracking systems.
- Develop professional documentation skills.
- Opportunity to learn products and technologies through training.
- Work with a global technology services company.
Who Should Apply?
- Candidates interested in customer support roles.
- Candidates interested in technical support.
- Freshers and entry-level candidates who meet the job requirements.
- Candidates with good communication skills.
- Candidates with strong troubleshooting abilities.
- Candidates who enjoy helping customers resolve issues.
- Candidates willing to learn new products and technologies.
- Candidates interested in IT services and support operations.
Selection Process
- Online Application
- Resume Screening
- Initial Screening
- Technical / Process Assessment
- Interview
- HR Discussion
- Final Selection
The selection process may vary depending on Wipro's recruitment requirements.
How to Apply?
Interested candidates can apply through the official Wipro careers portal. Candidates should search for the Associate position in Mumbai, Maharashtra and verify the latest job details before submitting their application.
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Disclaimer
The recruitment details are based on the provided Wipro job description. Qualification and experience requirements were not specifically mentioned in the provided information. Candidates should verify the latest job status, eligibility criteria, location, and application details on the official Wipro careers portal before applying.
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Wipro Hiring 2026 | Associate | Technical & Customer Support | Mumbai | Apply Now
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Wipro Hiring 2026 for Associate in Mumbai. Candidates interested in technical support, customer service, troubleshooting, product support and SLA-based operations can apply.
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