Salesforce Hiring 2026 | Associate Technical Support Engineer | Hyderabad | Apply Now
Application Link
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Application Deadline: August 28, 2026
Salesforce Hiring – Associate Technical Support Engineer Opportunity
Salesforce is hiring for the position of Associate Technical Support Engineer in Hyderabad. This opportunity is suitable for candidates with a Bachelor's degree in Computer Science, Information Technology, or a related technical field and up to 12 months of experience in voice support, IT/product support, or customer-handling roles.
The role focuses on technical troubleshooting, product support, customer service, case management, and helping customers resolve technical issues while developing expertise in Salesforce Cloud applications.
About Salesforce
Salesforce is a cloud-based technology company that provides Customer Relationship Management (CRM) and enterprise software solutions. Its platform supports sales, service, marketing, data, analytics, automation, and artificial intelligence capabilities for organizations worldwide.
Job Details
Company Name: Salesforce
Position: Associate Technical Support Engineer
Job Requisition ID: JR356515
Job Type: Full-Time
Location: Hyderabad, Telangana, India
Work Mode: Office-Based
Qualification: Bachelor's degree in Computer Science, Information Technology, or a related technical field
Experience: Up to 12 months in Voice Support, IT/Product Support, or customer-handling roles
Salary: Not Disclosed
Application Deadline: August 28, 2026
Eligibility Criteria
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Up to 12 months of experience in Voice Support, IT/Product Support, or customer-handling roles.
- Strong technical troubleshooting and product support skills.
- Excellent written and verbal English communication skills.
- Strong analytical and problem-solving abilities.
- Customer-first mindset and strong customer service skills.
- Ability to document cases accurately and communicate effectively with clients.
- Ability to learn Salesforce Cloud applications quickly.
- Interest in AI tools, automation, and AI-driven workflows.
- Ability to work independently and under pressure.
- Willingness to work rotating shifts in a 24/7 support environment.
Job Description
Salesforce is looking for an Associate Technical Support Engineer to provide technical and product support to customers. The role involves troubleshooting customer issues, documenting cases, communicating with clients, and developing technical knowledge of Salesforce Cloud applications.
The selected candidate will work in a customer-focused support environment and will be expected to analyze problems, provide appropriate solutions, manage support cases, and collaborate with relevant teams when required.
Key Responsibilities
- Provide technical troubleshooting and product support to customers.
- Analyze customer-reported technical issues and identify appropriate solutions.
- Manage and document customer support cases.
- Communicate clearly with clients regarding technical issues and resolutions.
- Maintain accurate case documentation and support records.
- Assist customers with Salesforce Cloud applications.
- Support user management and data management activities.
- Work with reporting and dashboard-related requirements.
- Provide a high-quality customer experience with a customer-first approach.
- Collaborate with internal teams to resolve complex customer issues.
- Learn and adapt to new Salesforce products, technologies, and support processes.
- Use AI tools and automation approaches to improve support workflows.
- Manage multiple cases and priorities effectively.
- Work independently while meeting support and customer-service requirements.
- Work rotating shifts in a 24/7 support environment.
Key Skills Required
- Technical Troubleshooting
- Product Support
- Customer Service
- Customer-First Mindset
- Technical Support
- Excellent Written Communication
- Excellent Verbal Communication
- English Communication
- Analytical Skills
- Problem-Solving Skills
- User Management
- Data Management
- Reporting and Dashboards
- Case Documentation
- Client Communication
- Organizational Skills
- Time Management
- Adaptability
- Fast Learning
- Technical Aptitude
- Salesforce Cloud Applications
- AI Tools
- Automation
- AI-Driven Workflows
Preferred / Additional Skills
- Salesforce ADM 201 certification.
- Salesforce ADM 211 certification.
- Experience supporting international clients.
- German language skills.
- French language skills.
- Italian language skills.
- Spanish language skills.
- Portuguese language skills.
- Dutch language skills.
- Interest in artificial intelligence and automation.
- Ability to quickly learn cloud-based applications and technologies.
Selection Process
- Online Application
- Resume Screening
- Recruiter / Initial Screening
- Technical Assessment / Interview
- Technical Support / Customer Handling Interview
- HR Discussion
- Final Selection
The selection process may vary depending on Salesforce's recruitment requirements.
Why Apply?
- Opportunity to begin a career in technical support.
- Gain practical experience with Salesforce Cloud applications.
- Develop technical troubleshooting and product-support skills.
- Build customer-service and client communication experience.
- Gain exposure to cloud technologies and enterprise applications.
- Develop knowledge of AI tools and automation workflows.
- Improve analytical and problem-solving skills.
- Opportunity to work with international customers.
- Build experience in a global technology environment.
- Opportunity to develop a career with Salesforce.
Who Should Apply?
- Computer Science graduates.
- Information Technology graduates.
- Technical graduates from relevant disciplines.
- Fresh graduates with customer-support experience.
- Candidates with up to 12 months of Voice Support experience.
- Candidates with IT or Product Support experience.
- Candidates interested in technical support and cloud technologies.
- Candidates with strong English communication skills.
- Candidates interested in Salesforce Cloud applications.
- Candidates interested in AI and automation.
- Candidates willing to work rotating shifts in a 24/7 support environment.
How to Apply?
Interested and eligible candidates can apply through the official Salesforce careers portal using the application link provided above.
Candidates should complete their application before the August 28, 2026 deadline and review the official job description and eligibility requirements before applying.
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Disclaimer
The recruitment details are based on the provided Salesforce job information. Candidates should verify the latest eligibility criteria, job requirements, application deadline, work mode, and application details on the official Salesforce careers portal before applying.
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Salesforce Hiring 2026 | Associate Technical Support Engineer | Hyderabad | Apply Now
Meta Description
Salesforce Hiring 2026 for Associate Technical Support Engineer in Hyderabad. Candidates with a technical degree and up to 12 months of support experience can apply. Skills include troubleshooting, customer support, Salesforce Cloud, AI, and automation.
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