Pearson Hiring 2026 | Apprentice, Customer Service | Noida | 12 Months | Apply Now
Application Link
Apply Here:
https://pearson.jobs/virtual-ind/apprentice-customer-service/29B0B7AF1E274AB4B7AAF1AA37521399/job/
Pearson Hiring – Apprentice, Customer Service Opportunity
Pearson is hiring for the position of Apprentice, Customer Service in Noida, Uttar Pradesh. This is a 12-month full-time apprenticeship opportunity suitable for freshers, recent graduates, and candidates with less than one year of professional experience.
The role is part of the Operations function and involves supporting global testing programs, handling customer inquiries, managing cases, resolving issues, and delivering an excellent customer experience.
The apprenticeship provides opportunities for structured learning, mentorship, coaching, real-world projects, and exposure to global business operations.
About Pearson
Pearson is a global learning and education company that provides educational content, assessment services, qualifications, and learning solutions. Pearson works with learners, educators, institutions, and organizations across different markets.
Job Details
Company Name: Pearson
Position: Apprentice, Customer Service / Program Coordinator Operations Intern
Job Type: Full-Time Apprenticeship
Location: Noida, Uttar Pradesh, India
Work Mode: Not Specified in the Provided Job Information
Department: Operations
Job Category: Customer Success
Duration: 12 Months
Experience: Freshers / Recent Graduates / 0–1 Years
Qualification: Bachelor's Degree in Any Discipline
Work Schedule: Monday–Friday, approximately 40 hours per week
Salary / Stipend: As per Pearson Apprenticeship Program Guidelines
Eligibility Criteria
- Bachelor's degree in any discipline.
- Recent graduates are encouraged to apply.
- Candidates with less than 1 year of professional experience can apply.
- Must be legally authorized to work in India.
- Willingness to work in a full-time apprenticeship role.
- Ability to communicate effectively with customers and internal stakeholders.
- Strong problem-solving and analytical abilities.
- Ability to manage multiple tasks and prioritize workloads.
- Strong attention to detail and organizational skills.
- Flexibility may be required to support global teams across different time zones.
Role Overview
The Apprentice, Customer Service will support global testing programs and help deliver a high-quality customer experience.
The role involves handling customer inquiries, managing cases through case management systems, investigating customer issues, providing resolutions, collaborating with internal teams, and supporting operational processes.
The apprenticeship is designed to provide early-career professionals with practical exposure to customer service, operations, stakeholder management, case management, and global business processes.
Key Responsibilities
- Manage and resolve customer inquiries through email and case management systems.
- Handle customer cases within established Service Level Agreements (SLAs).
- Investigate customer issues and identify root causes.
- Provide accurate and timely resolutions to customer problems.
- Maintain complete and accurate case documentation.
- Prioritize workloads and ensure timely case closure.
- Escalate complex or high-impact issues to appropriate teams.
- Collaborate with cross-functional stakeholders.
- Monitor case queues and proactively address overdue or at-risk cases.
- Communicate professionally with customers and internal stakeholders.
- Identify recurring issues and operational trends.
- Identify opportunities for process improvement.
- Contribute to knowledge management initiatives.
- Share best practices with team members.
- Meet performance metrics related to SLA adherence, productivity, quality, and customer satisfaction.
Key Skills Required
- Customer Service
- Customer Success
- Customer Support
- Case Management
- Problem Solving
- Analytical Thinking
- Communication Skills
- Written Communication
- Email Communication
- Stakeholder Management
- SLA Management
- Issue Resolution
- Root Cause Analysis
- Process Improvement
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Time Management
- Attention to Detail
- Team Collaboration
Desired Skills & Attributes
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving abilities.
- Good attention to detail.
- Customer-focused mindset.
- Strong organizational and time-management skills.
- Ability to collaborate effectively within a team.
- Willingness to learn and adapt.
- Ability to take initiative.
- Proficiency in Microsoft Office.
- Good knowledge of Microsoft Excel and Word.
- Ability to work effectively with global teams.
- Ability to manage multiple priorities in an operational environment.
What You'll Gain
- Exposure to global business operations.
- Hands-on customer service experience.
- Practical case management experience.
- Stakeholder engagement experience.
- Operational support experience.
- Mentorship and coaching.
- Real-world project experience.
- Professional communication skills.
- Analytical and problem-solving skills.
- Experience working with global teams and multiple time zones.
- Access to Pearson learning platforms and online courses.
- Opportunity to develop professional workplace skills.
Benefits
- Competitive apprenticeship stipend.
- Professional development opportunities.
- Mentorship and coaching.
- Paid time off according to company policy.
- Health insurance coverage where applicable.
- Access to Pearson learning platforms.
- Global work environment.
- Potential future career opportunities.
Work Schedule
The apprenticeship is a full-time position with a Monday–Friday schedule of approximately 40 hours per week.
Since the role supports global operations, candidates may need flexibility to work with teams operating across different time zones.
Apprenticeship Duration
The Pearson Apprentice, Customer Service position is a 12-month full-time apprenticeship based in Noida, Uttar Pradesh.
The program is intended to provide early-career candidates with practical work experience, structured learning, mentorship, and exposure to global operations.
Salary / Stipend
The apprenticeship compensation is described as a competitive apprenticeship stipend and is provided according to Pearson Apprenticeship Program Guidelines.
Candidates should verify the applicable stipend and benefits during the recruitment process.
Selection Process
The exact selection rounds are not specified in the provided job information.
Candidates should follow the official Pearson recruitment process and provide accurate information during the application and selection stages.
Why Apply?
- Opportunity for freshers and recent graduates to gain professional experience.
- Work with a global education and technology organization.
- Gain practical customer service and operations experience.
- Develop professional communication and stakeholder management skills.
- Gain experience in case management and SLA-based operations.
- Develop analytical and problem-solving abilities.
- Receive mentorship and coaching.
- Work on real-world operational projects.
- Gain exposure to global teams and international business operations.
- Access Pearson learning platforms and online courses.
- Build a foundation for future customer success and operations careers.
Who Should Apply?
- Fresh graduates.
- Recent Bachelor's degree graduates.
- Candidates with 0–1 years of experience.
- Candidates from any Bachelor's degree discipline.
- Students or graduates interested in customer service.
- Candidates interested in customer success.
- People interested in business operations.
- Candidates with strong communication skills.
- Analytical and detail-oriented candidates.
- Candidates who enjoy solving customer problems.
- Candidates interested in global business operations.
- Candidates willing to work with international teams and multiple time zones.
Important Details
- Job Type: Full-Time Apprenticeship
- Duration: 12 Months
- Location: Noida, Uttar Pradesh
- Department: Operations
- Category: Customer Success
- Target Candidates: Freshers / Recent Graduates
- Degree: Any Bachelor's Degree
- Experience: Less than 1 Year
- Work Schedule: Monday–Friday, approximately 40 hours/week
- Work Environment: Global operations with possible time-zone flexibility
How to Apply?
Interested candidates can apply for the Apprentice, Customer Service position through the official Pearson careers website.
Candidates should review the eligibility requirements and provide accurate educational, professional, and personal information while completing the application.
Use the official application link below to view the latest job details and submit your application.
Apply Here: Pearson Apprentice, Customer Service
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Disclaimer
The recruitment details are based on the provided Pearson apprenticeship information. Candidates should verify the latest eligibility criteria, stipend, benefits, work schedule, application status, and other recruitment details through the official Pearson careers page before applying.
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Pearson Hiring 2026 | Apprentice, Customer Service | Noida | 12 Months | Freshers
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Pearson Hiring 2026 for Apprentice, Customer Service in Noida. 12-month apprenticeship for fresh graduates with a Bachelor's degree and less than 1 year of experience.
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