Oracle Hiring 2026 | Support Engineer 1 | Bengaluru | Apply Now
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Oracle Hiring – Support Engineer 1 Opportunity
Oracle is hiring for the position of Support Engineer 1 in Bengaluru, Karnataka. This opportunity is suitable for candidates with 0–2+ years of experience who are interested in technical support, troubleshooting, incident management, customer support, and Oracle product support.
The selected candidate will provide technical assistance to customers, investigate and resolve product-related issues, collaborate with internal technical teams, and contribute to improving support processes and documentation.
About Oracle
Oracle is a global technology company that provides enterprise software, cloud infrastructure, databases, applications, and technology solutions to organizations worldwide.
Job Details
Company Name: Oracle
Position: Support Engineer 1
Job Type: Regular Employee
Location: Bengaluru, Karnataka, India
Qualification: Not Mentioned
Experience: 0–2+ years
Salary: Not Disclosed
Job ID: 342318
Eligibility Criteria
- Candidates with 0–2+ years of relevant experience can apply.
- Knowledge of SQL is required.
- Understanding of ITIL principles is beneficial.
- Knowledge of incident management and response processes.
- Understanding of change management and support processes.
- Strong technical troubleshooting and problem-solving skills.
- Good customer support and communication skills.
- Ability to research, analyze, and resolve technical issues.
- Ability to document technical solutions and troubleshooting procedures.
- Interest in automation and AI-assisted support processes.
Job Description
Oracle is looking for a Support Engineer 1 to provide technical support and assistance for Oracle products and services. The role involves investigating customer issues, troubleshooting technical problems, researching solutions, and working with internal technical teams.
The selected candidate will also contribute to knowledge documentation, service request management, support process improvement, and the use of automation and AI tools to improve issue identification and resolution.
Key Responsibilities
- Provide technical support and troubleshoot Oracle product-related issues.
- Handle customer inquiries through phone, electronic, or in-person channels.
- Research and reproduce technical issues reported by customers.
- Analyze issues and identify appropriate solutions.
- Resolve technical problems within established support processes.
- Escalate complex technical issues to appropriate technical teams.
- Document service requests and issue resolutions.
- Create troubleshooting guides and Knowledge Base articles.
- Collaborate with internal teams and experienced engineers.
- Use automation and AI tools to assist with identifying root causes.
- Monitor support performance metrics.
- Identify opportunities to improve support processes.
- Contribute to continuous improvement initiatives.
Key Skills Required
- SQL
- ITIL (Information Technology Infrastructure Library)
- Incident Management
- Incident Response
- Change Management
- Support Process Management
- Technical Support
- Technical Troubleshooting
- Problem Solving
- Customer Support
- Customer Communication
- Service Request Management
- Knowledge Base Documentation
- Root Cause Analysis
- Automation
- AI Assistance
- Continuous Improvement
Preferred Skills
- Good understanding of technical support processes.
- Knowledge of ITIL-based support practices.
- Strong analytical and troubleshooting abilities.
- Good SQL knowledge.
- Strong written and verbal communication skills.
- Ability to work effectively with customers and technical teams.
- Ability to research and resolve complex technical issues.
- Interest in automation and AI-assisted troubleshooting.
- Good documentation and knowledge-sharing skills.
Selection Process
- Online Application
- Resume Screening
- Technical Screening / Assessment
- Technical Interview
- HR Discussion
- Final Selection
The selection process may vary depending on Oracle's recruitment requirements.
Why Apply?
- Opportunity to work with a global technology company.
- Gain experience in enterprise technical support.
- Develop technical troubleshooting and problem-solving skills.
- Gain exposure to Oracle products and technologies.
- Develop knowledge of incident and service request management.
- Improve SQL and technical support skills.
- Gain experience working with customer-facing technical teams.
- Learn about automation and AI-assisted support.
- Develop knowledge of ITIL and support processes.
- Build a career in technical support and enterprise technology.
Who Should Apply?
- Freshers and early-career professionals with relevant technical skills.
- Candidates with 0–2+ years of experience.
- Computer Science and IT graduates.
- Engineering graduates from relevant disciplines.
- Candidates interested in technical support.
- Candidates with knowledge of SQL.
- Candidates interested in ITIL and incident management.
- Candidates with strong troubleshooting skills.
- Candidates interested in Oracle technologies and enterprise software.
- Candidates interested in automation and AI-assisted support.
How to Apply?
Interested and eligible candidates can apply through the official Oracle Careers portal using the application link provided above.
Candidates are advised to review the official job description and eligibility requirements before submitting their application.
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Disclaimer
The recruitment details are based on the provided Oracle job information. Candidates should verify the latest eligibility criteria, job requirements, and application details on the official Oracle Careers portal before applying.
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Oracle Hiring 2026 | Support Engineer 1 | Bengaluru | Apply Now
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Oracle Hiring 2026 for Support Engineer 1 in Bengaluru. Candidates with 0–2+ years of experience and skills in SQL, ITIL, technical support, troubleshooting, incident management, and customer support can apply.
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