IBM Hiring 2026 | Process Associate – HR Contact Center | Bangalore | Freshers | Apply Now
Application Link
Apply Here:
https://careers.ibm.com/en_US/careers/JobDetail?jobId=130406
IBM Hiring – Process Associate HR Contact Center Opportunity
IBM India Private Limited is hiring for the position of Process Associate – HR Contact Center in Bangalore, Karnataka. This is a full-time, regular, on-site opportunity suitable for freshers and candidates with 0–1 years of experience.
The role is focused on HR operations, employee support, HR query resolution, customer service, ticket management, issue resolution, and employee experience. Fresh graduates and postgraduates with strong communication and problem-solving skills can apply.
About IBM
IBM is a global technology and consulting company providing solutions across artificial intelligence, cloud computing, software, consulting, infrastructure, cybersecurity, and business operations. IBM's global teams support organizations through technology and business services.
Job Details
Company Name: IBM India Private Limited
Position: Process Associate – HR Contact Center
Job ID: 130406
Job Type: Full Time – Regular
Work Model: On-site
Location: Bangalore, Karnataka, India
Experience: 0–1 Years
Qualification: Bachelor's Degree Required
Preferred Qualification: Master's Degree / MBA in HR
Shift Timings: Rotational / 24×7 Shifts, Including Night Shifts
Salary: Not Disclosed
Eligibility Criteria
- Bachelor's degree is required.
- Master's degree is preferred.
- Graduates and postgraduates can apply.
- MBA in HR is preferred.
- Freshers are welcome to apply.
- 0–1 years of experience is applicable for the role.
- Internship, project, or academic exposure to HR, customer service, or shared services is an added advantage.
- Good verbal and written communication skills.
- Basic understanding of HR processes and employee lifecycle is preferred.
- Strong problem-solving and analytical skills.
- Customer-focused mindset and willingness to learn.
- Basic knowledge of Microsoft Excel, Word, and Outlook.
- Willingness to work rotational shifts in a 24/7 environment.
- Ability to manage multiple tasks and prioritize work effectively.
- Strong attention to detail and accuracy.
Job Description
IBM is looking for a Process Associate – HR Contact Center to support employees and HR operations through an HR contact center environment. The selected candidate will assist employees with HR-related queries and provide timely and professional support.
The role involves understanding employee questions, resolving HR-related issues, managing service requests and tickets, escalating complex issues when required, and maintaining a positive employee experience.
Candidates should have strong verbal and written communication, customer service, analytical, multitasking, and problem-solving skills. The position requires the ability to work in a rotational 24×7 environment, including night shifts.
Key Responsibilities
- Provide support to employees through the HR Contact Center.
- Handle and resolve employee HR-related queries.
- Provide accurate information regarding HR policies and processes.
- Support employees throughout different stages of the employee lifecycle.
- Manage HR service requests and tickets.
- Investigate and resolve employee issues.
- Escalate complex or unresolved issues to the appropriate teams.
- Maintain accurate records of employee interactions and requests.
- Follow defined HR processes and standard operating procedures.
- Provide professional and empathetic customer service.
- Maintain confidentiality while handling employee information.
- Meet established service-level and quality requirements.
- Manage multiple employee requests and prioritize tasks effectively.
- Maintain accuracy while processing HR-related information.
- Collaborate with HR and support teams to resolve employee concerns.
- Support quality and productivity improvement activities.
- Work effectively in a rotational 24×7 shift environment.
Key Skills Required
- HR Operations
- HR Shared Services
- Employee Support
- HR Query Resolution
- Customer Service
- Employee Experience
- HR Policies & Processes
- Employee Lifecycle
- Ticket Management
- Issue Resolution & Escalation
- Problem Solving
- Analytical Skills
- Verbal & Written Communication
- Professional & Empathetic Communication
- MS Office
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Multitasking
- Time Management
- Attention to Detail
- Confidential Data Handling
- Team Collaboration
- Service Level Management
- Quality & Productivity Management
HR Skills
- Human Resources Operations
- HR Shared Services
- HR Policies and Processes
- Employee Lifecycle Management
- Employee Support
- HR Query Management
- Employee Experience
- HR Service Delivery
- Employee Data Handling
- HR Issue Resolution
Customer Service & Communication Skills
- Customer Service
- Employee Customer Support
- Verbal Communication
- Written Communication
- Professional Communication
- Empathetic Communication
- Active Listening
- Problem Solving
- Issue Resolution
- Escalation Management
Tools & Workplace Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- MS Office
- Ticket Management
- Service Level Management
- Quality Management
- Productivity Management
- Multitasking
- Time Management
- Data Accuracy
- Confidential Data Handling
Preferred Qualifications
- MBA in Human Resources is preferred.
- Master's degree is preferred.
- Academic or project exposure to HR operations.
- Internship experience in HR or customer service is an advantage.
- Experience or exposure to shared services environments is an advantage.
- Basic knowledge of HR processes and employee lifecycle.
- Good knowledge of Microsoft Excel, Word, and Outlook.
- Strong customer-focused approach.
- Strong communication and interpersonal skills.
- Ability to work under service-level requirements.
Shift Timings
The position requires candidates to work in a rotational 24×7 environment. Candidates should be comfortable working in different shifts, including night shifts, depending on business requirements.
Selection Process
The official IBM job posting does not disclose the exact number or format of selection and interview rounds. The recruitment process may vary depending on IBM's hiring requirements and the candidate.
Candidates may be required to complete resume screening, assessments, interviews, HR discussions, or other evaluations as determined by the IBM recruitment team.
Background Verification Requirement
Selected candidates must undergo a comprehensive background verification process. The verification process may take up to 6 weeks.
Employment and onboarding are subject to successful completion and clearance of the required background verification process.
Why Apply?
- Opportunity to begin a career with a global technology company.
- Suitable for freshers and candidates with 0–1 years of experience.
- Gain practical experience in HR operations.
- Develop HR shared services knowledge.
- Gain experience handling employee queries and service requests.
- Develop professional customer service skills.
- Improve verbal and written communication abilities.
- Gain exposure to HR policies and employee lifecycle processes.
- Develop problem-solving and analytical skills.
- Gain experience with ticket and issue management.
- Develop Microsoft Office and Excel skills.
- Gain experience working in a global business environment.
- Build a career in HR operations and shared services.
Who Should Apply?
- Fresh graduates.
- Recent Bachelor's degree graduates.
- Postgraduates.
- MBA HR candidates.
- Candidates interested in HR operations.
- Candidates interested in HR shared services.
- Candidates with customer service experience.
- Candidates with internship or academic HR project experience.
- Candidates with strong communication skills.
- Candidates with strong problem-solving abilities.
- Candidates comfortable working rotational shifts.
- Candidates willing to work in a 24×7 environment, including night shifts.
How to Apply?
Interested and eligible candidates can apply through the official IBM Careers portal using the application link provided above.
Candidates should carefully review the official job description and eligibility requirements before submitting their application.
Job ID: 130406
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Disclaimer
The recruitment details are based on the provided IBM job information. Candidates should verify the latest eligibility criteria, experience requirements, job responsibilities, salary details, shift timings, selection process, background verification requirements, application status, and other details on the official IBM Careers portal before applying.
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IBM Hiring 2026 | Process Associate – HR Contact Center | Bangalore | Freshers | Apply Now
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IBM Hiring 2026 for Process Associate – HR Contact Center in Bangalore. Freshers with a Bachelor's degree, communication skills, HR knowledge, and MS Office skills can apply.
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