Diebold Nixdorf Hiring – Associate Service Desk Representative Opportunity
Application Link
Apply Here:
https://eeug.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/19759
Diebold Nixdorf Hiring – Associate Service Desk Representative Opportunity
Diebold Nixdorf is hiring for the position of Associate Service Desk Representative in Hyderabad, Telangana. This is a full-time, shift-based opportunity suitable for candidates with 0–2 years of relevant experience in Service Desk Support.
The role involves providing technical and customer support, diagnosing hardware and software issues, managing support tickets, performing remote troubleshooting, assisting with software configuration, and escalating incidents when required.
About Diebold Nixdorf
Diebold Nixdorf is a global technology company that provides connected commerce solutions and services for financial institutions and retail businesses. The company works across areas including banking technology, retail technology, software, hardware, and technical services.
Job Details
Company Name: Diebold Nixdorf
Position: Associate Service Desk Representative
Job Type: Full-Time
Location: Hyderabad, Telangana, India
Qualification: Education or Equivalent Work Experience
Experience: 0–2 Years of Relevant Experience in Service Desk Support
Job ID: 19759
Shift: Yes – Shift-Based Role
Salary: Not Disclosed
Eligibility Criteria
- Education or equivalent work experience.
- 0–2 years of relevant experience in Service Desk Support.
- Knowledge of hardware and software troubleshooting.
- Ability to diagnose and resolve technical issues.
- Understanding of customer support processes.
- Ability to work with remote troubleshooting tools.
- Knowledge of ticket creation and ticket management.
- Ability to perform password resets and basic support activities.
- Good written and spoken English communication skills.
- Good local/client language skills.
- Willingness to work in a shift-based environment.
Job Description
Diebold Nixdorf is looking for an Associate Service Desk Representative to provide technical assistance and customer support. The role involves receiving and managing service requests, troubleshooting technical problems, resolving incidents, and escalating issues when necessary.
The selected candidate will work with customers and technical teams to diagnose hardware and software issues, provide remote support, manage service tickets, document solutions, and maintain effective communication throughout the support process.
Key Responsibilities
- Provide first-level Service Desk Support to customers and users.
- Receive, create, update, and manage technical support tickets.
- Diagnose and troubleshoot hardware and software issues.
- Provide remote troubleshooting and technical assistance.
- Assist customers with software configuration and distribution.
- Perform password resets and other basic technical support activities.
- Identify and resolve technical incidents within defined processes.
- Escalate complex or unresolved incidents to appropriate technical teams.
- Monitor and follow up on open service requests.
- Maintain accurate support documentation.
- Contribute to knowledge management and knowledge articles.
- Communicate technical information clearly to customers and users.
- Follow established Service Desk procedures and support processes.
- Maintain professional communication with clients and internal teams.
Key Skills Required
- Service Desk Support
- Technical Support
- Hardware Troubleshooting
- Software Troubleshooting
- Customer Support
- Technical Issue Diagnosis
- Problem Resolution
- Remote Troubleshooting
- Ticket Creation
- Ticket Management
- Software Configuration
- Software Distribution
- Password Resets
- Incident Management
- Incident Escalation
- Knowledge Management
- Technical Documentation
- Customer Communication
- English Communication
- Client / Local Language Skills
Preferred / Additional Skills
- Previous experience in a Service Desk or IT Support environment.
- Strong troubleshooting and problem-solving abilities.
- Good understanding of hardware and software support.
- Experience working with ticketing systems.
- Experience with remote support tools.
- Good customer service skills.
- Strong attention to detail.
- Ability to work effectively under time constraints.
- Ability to work collaboratively with technical teams.
- Flexibility to work in shifts.
Selection Process
- Online Application
- Resume Screening
- Initial / Service Desk Screening
- Technical Assessment or Interview
- HR Discussion
- Final Selection
The selection process may vary depending on Diebold Nixdorf's recruitment requirements.
Why Apply?
- Opportunity to start or grow a career in IT Service Desk Support.
- Suitable for candidates with 0–2 years of relevant experience.
- Gain practical experience in technical troubleshooting.
- Develop hardware and software support skills.
- Gain experience with ticket management and incident handling.
- Develop customer service and technical communication skills.
- Gain exposure to remote troubleshooting tools.
- Develop knowledge management and documentation skills.
- Opportunity to work in a global technology environment.
Who Should Apply?
- Freshers and early-career IT professionals.
- Candidates with 0–2 years of Service Desk Support experience.
- Candidates with an educational background in IT or a related field.
- Candidates interested in technical support.
- Candidates interested in Service Desk careers.
- Candidates with hardware and software troubleshooting skills.
- Candidates with good customer service abilities.
- Candidates with strong English communication skills.
- Candidates comfortable working in a shift-based environment.
How to Apply?
Interested and eligible candidates can apply through the official Diebold Nixdorf careers portal using the application link provided above.
Candidates should review the complete official job description and verify the latest eligibility requirements before submitting their application.
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Disclaimer
The recruitment details are based on the provided Diebold Nixdorf job information. Candidates should verify the latest eligibility criteria, experience requirements, shift details, responsibilities, and application information on the official Diebold Nixdorf careers portal before applying.
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Diebold Nixdorf Hiring 2026 | Associate Service Desk Representative | Hyderabad | 0–2 Years
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Diebold Nixdorf Hiring 2026 for Associate Service Desk Representative in Hyderabad. Candidates with 0–2 years of Service Desk Support experience and technical troubleshooting skills can apply.
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