Copado Hiring 2026 | Associate DevOps Support Engineer | Bengaluru | Freshers Can Apply

Application Link

Apply Here:

https://ats.rippling.com/en-GB/copado/jobs/76fe3cde-9e0e-4b96-bbe5-df46885e3cd3?jobSite=LinkedIn&utm_source=chatgpt.com

Copado Hiring – Associate DevOps Support Engineer Opportunity

Copado is hiring for the position of Associate DevOps Support Engineer in Bengaluru, Karnataka. This is a full-time opportunity in the Support department and is suitable for candidates with 0–2 years of experience. Freshers can also apply if they meet the required educational and technical qualifications.

The role combines DevOps, Salesforce, SaaS applications, APIs, technical troubleshooting, and customer support. The selected candidate will support global customers, diagnose technical issues, provide Level 1 support, and escalate complex issues to higher-level support teams.

About Copado

Copado provides DevOps and release management solutions for Salesforce and other enterprise development environments. Its platform helps organizations automate software delivery, testing, deployment, and development processes.

Job Details

Company Name: Copado

Position: Associate DevOps Support Engineer

Job Type: Full-Time

Department: Support

Experience: 0–2 Years

Freshers: Yes

Qualification: B.Tech / B.E. in Computer Science, Information Technology, or a Closely Related Engineering Discipline

Location: Bengaluru, Karnataka, India

Work Mode: Not Specified

Salary: Not Disclosed

Eligibility Criteria

B.Tech or B.E. degree in Computer Science, Information Technology, or a closely related engineering discipline.
0–2 years of experience.
Freshers can apply.
Basic knowledge of Salesforce.
Understanding of DevOps concepts.
Knowledge of SaaS applications.
Basic understanding of APIs and XML.
Knowledge of SQL.
Understanding of Git and version control.
Strong technical troubleshooting abilities.
Good analytical and problem-solving skills.
Strong customer-support orientation.
Excellent spoken and written English.
Good active listening and phone communication skills.
Willingness to work flexible or adaptable shifts.
Ability to support customers across different regions and time zones.

Job Description

Copado is looking for an Associate DevOps Support Engineer to provide technical support to customers using Copado and related enterprise technologies.

The selected candidate will handle inbound customer voice calls and support queries, investigate technical problems, provide quick Level 1 fixes, and escalate complex issues to Tier 2 or Tier 3 support teams.

The role requires a combination of technical troubleshooting and customer communication skills. Candidates must be comfortable communicating with customers over the phone and working toward a 10-minute human-response SLA.

Key Responsibilities

Handle inbound customer voice calls.
Respond to customer support queries.
Understand and analyze reported technical issues.
Diagnose technical problems.
Provide Level 1 technical support.
Provide quick fixes for common technical issues.
Investigate Salesforce and DevOps-related problems.
Use technical troubleshooting methods to identify root causes.
Document customer issues and troubleshooting steps.
Escalate complex technical issues to Tier 2 or Tier 3 teams.
Communicate technical information clearly to customers.
Manage customer expectations throughout the support process.
Maintain accurate support documentation.
Work toward the 10-minute human-response SLA.
Maintain high levels of customer satisfaction.
Collaborate with internal technical and support teams.

Key Skills Required

Basic Salesforce Knowledge
DevOps Concepts
SaaS Applications
APIs
XML
SQL
Git
Version Control
Technical Troubleshooting
Analytical Thinking
Problem-Solving
Customer Support
Customer Service
Active Listening
Phone Communication
Excellent Spoken English
Excellent Written English
Technical Documentation

Preferred Skills

Salesforce Administration
Salesforce Development
Salesforce Support
Salesforce QA
Salesforce DevOps
Copado Knowledge
Copado Certification
Salesforce Certifications
AI Tools
AI Methods and Practices

Technical Skills

Salesforce: Basic Salesforce platform knowledge
DevOps: Understanding of DevOps concepts and practices
SaaS: Knowledge of Software-as-a-Service applications
APIs: Basic understanding of APIs and integrations
XML: Ability to understand XML-based data
SQL: Basic database querying knowledge
Git: Version control fundamentals
Troubleshooting: Technical issue diagnosis and resolution

Customer Support Responsibilities

Interact directly with customers through inbound calls.
Listen carefully to customer problems.
Understand technical issues and requirements.
Provide clear and professional responses.
Resolve basic technical issues quickly.
Escalate complex problems appropriately.
Keep customers informed about issue progress.
Maintain professional phone etiquette.
Work toward the defined response SLA.
Focus on customer satisfaction.

Important Requirements

Strong customer-centric mindset.
Excellent spoken English.
Excellent phone etiquette.
Strong written communication skills.
Good active listening skills.
Ability to communicate technical information clearly.
Willingness to work flexible shifts.
Ability to support global customers.
Ability to work effectively under response-time expectations.
Strong troubleshooting and problem-solving mindset.

Preferred Candidate Profile

B.Tech / B.E. graduates from Computer Science or Information Technology backgrounds.
Freshers interested in DevOps and technical support.
Candidates with 0–2 years of experience.
Applicants with basic Salesforce knowledge.
Candidates interested in Salesforce DevOps.
Applicants with knowledge of Git, APIs, XML, and SQL.
Strong communicators comfortable with voice-based customer support.
Candidates with good analytical and troubleshooting skills.
Individuals willing to work flexible shifts.
Candidates interested in AI tools and modern DevOps practices.

Selection Process

Online Application
Resume Screening
Recruiter / Initial Screening
Technical Assessment
Technical / Support Interview
Communication / Voice Assessment
HR Discussion
Final Selection

The actual selection process may vary depending on Copado's recruitment requirements.

Why Apply?

Freshers can apply.
Opportunity to begin a career in DevOps support.
Gain practical Salesforce experience.
Develop technical troubleshooting skills.
Gain experience with SaaS applications.
Learn about APIs, XML, SQL, and Git.
Develop customer-facing technical support skills.
Gain experience supporting global customers.
Develop communication and problem-solving abilities.
Gain exposure to Salesforce DevOps and Copado technologies.
Opportunity to learn modern AI tools and practices.

Who Should Apply?

Fresh B.Tech / B.E. graduates.
Computer Science graduates.
Information Technology graduates.
Candidates with 0–2 years of experience.
Freshers interested in DevOps.
Candidates interested in Salesforce.
Applicants with basic SQL and API knowledge.
Candidates familiar with Git and version control.
Technical support enthusiasts.
Candidates with excellent English communication skills.
Applicants comfortable with voice-based customer support.
Candidates willing to work flexible shifts.

How to Apply?

Interested and eligible candidates can apply through the Copado recruitment portal using the application link provided above.

Candidates should review the official job listing and verify the latest qualification requirements, experience criteria, location, work schedule, shift requirements, and other application details before applying.

Connect With Hima_Hire

WhatsApp Channel

https://whatsapp.com/channel/0029VbAvE9ZAInPhNyWfxo2x

Telegram Channel

https://t.me/hima_hires

Instagram

https://instagram.com/hima_hire

https://www.linkedin.com/in/himashalini

https://pin.it/1428adlRK

YouTube

https://youtube.com/@MajjigaHimashalini2230

Email

himahire2230@gmail.com

Disclaimer

The recruitment details are based on the provided Copado job information. Candidates should verify the latest eligibility criteria, required qualifications, experience requirements, work location, shift requirements, response SLA, and application details on the official recruitment portal before applying.

Keywords

Copado Hiring 2026, Copado Jobs 2026, Copado Associate DevOps Support Engineer, Copado DevOps Jobs, Copado Jobs Bengaluru, DevOps Support Engineer Bangalore, DevOps Jobs Bangalore, Freshers DevOps Jobs, DevOps Support Jobs for Freshers, Salesforce Jobs Bangalore, Salesforce Support Jobs, Salesforce DevOps Jobs, Technical Support Jobs Bangalore, IT Support Jobs Freshers, SaaS Support Jobs, Customer Support Engineer Jobs, Associate DevOps Engineer Jobs, SQL Jobs Bangalore, Git Jobs Bangalore, API Support Jobs, Salesforce Freshers Jobs, B.Tech Jobs Bangalore, B.E Jobs Bangalore, Technical Support Jobs for Freshers, Global Customer Support Jobs, Hima_Hire Jobs

SEO Title

Copado Hiring 2026 | Associate DevOps Support Engineer | Freshers Can Apply | Bengaluru

Meta Description

Copado Hiring 2026 for Associate DevOps Support Engineer in Bengaluru. Freshers with B.Tech/B.E. in CS or IT and knowledge of Salesforce, DevOps, SQL, Git, APIs, and troubleshooting can apply.

Search Jobs