Cognizant Hiring 2026 | Service Desk – Digital Workplace | PAN India | 2025 & 2026 Graduates
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Cognizant Hiring – Service Desk, Digital Workplace Practice
Cognizant is hiring for the position of Service Desk – Digital Workplace Practice across PAN India. This opportunity is open to 2025 and 2026 graduates with any eligible 3-year full-time undergraduate degree.
The role focuses on providing IT Service Desk and technical support, troubleshooting hardware and software issues, logging and tracking tickets, resolving incidents according to SLAs, and assisting users with technology-related problems.
About Cognizant
Cognizant is a global technology and professional services company that provides IT services, consulting, digital transformation, technology solutions, and business services to organizations worldwide.
Job Details
Company Name: Cognizant
Position: Service Desk – Digital Workplace Practice
Job Function: Customer / Technical Support
Job Type: Full-Time
Location: PAN India
Eligible Batches: 2025 & 2026 Graduates
Application Deadline: August 31, 2026
Qualification: Any 3-Year Full-Time Undergraduate Degree
Experience: Freshers / Eligible 2025 & 2026 Graduates
Salary: Not Disclosed
Eligible Degrees
- B.Com
- BCA
- B.Sc
- BA
- BBA
- B.Voc
- BMS
- Other equivalent 3-year full-time undergraduate degrees
Eligibility Criteria
- Candidate must be a 2025 or 2026 graduate.
- Must have completed an eligible 3-year full-time undergraduate degree.
- Minimum 50% marks in 10th.
- Minimum 50% marks in 12th.
- Minimum 50% marks in Diploma, if applicable.
- Minimum 50% aggregate in the undergraduate degree.
- Must have a minimum 50% aggregate in the pursuing degree at the time of joining.
- Candidate must have no standing arrears.
- Candidates currently enrolled in a full-time postgraduate course are not eligible.
- Must be willing to work in shifts from the office.
- Open to Indian nationals / OCIs residing in India.
Job Description
Cognizant is looking for candidates to join its Digital Workplace Practice in a Service Desk support role. The selected candidates will provide technical assistance to users and help resolve hardware, software, and other IT-related issues.
The role involves logging and tracking service tickets, troubleshooting technical problems, resolving incidents within defined SLAs, communicating with users, and collaborating with support teams to provide effective solutions.
Key Responsibilities
- Provide IT Service Desk support to users.
- Handle hardware and software-related issues.
- Troubleshoot technical problems and identify appropriate solutions.
- Log, update, and track service tickets.
- Resolve incidents according to defined Service Level Agreements (SLAs).
- Assist users with basic computer and IT-related issues.
- Communicate with users to understand and resolve technical problems.
- Escalate complex issues to appropriate technical teams.
- Maintain accurate information in ticketing systems.
- Provide professional customer service and technical assistance.
- Work effectively with diverse users and support teams.
- Follow organizational IT support processes and procedures.
- Work in rotational or assigned shifts from the office.
Key Skills Required
- Technical Troubleshooting
- Hardware Troubleshooting
- Software Troubleshooting
- IT Service Desk Support
- Ticket Logging and Tracking
- SLA-Based Issue Resolution
- Basic Computer Knowledge
- Basic IT Knowledge
- Problem-Solving
- Customer Service
- Strong Verbal Communication
- Strong Written Communication
- Teamwork
- Ability to Work with Diverse Users
- Willingness to Work in Shifts
Preferred Skills
- Basic understanding of IT service management.
- Strong troubleshooting and analytical skills.
- Good customer service orientation.
- Clear verbal and written communication.
- Ability to understand and resolve user issues.
- Ability to work under SLA-driven environments.
- Ability to work collaboratively with technical teams.
- Willingness to work from the office in assigned shifts.
Application Requirements
- Resume of maximum 2 pages.
- High-resolution passport-size photograph.
- Academic documents for the interview.
- College ID for the interview.
- School and college undergraduate mark sheets for the interview.
- PAN Card required for onboarding.
- Voter ID / Passport required for onboarding.
- Aadhaar Card required for onboarding.
Important Eligibility Conditions
- Applicants must meet the required 50% academic criteria.
- There should be no standing arrears.
- Candidates pursuing a full-time postgraduate course are not eligible.
- Candidates must be willing to work from the office.
- Candidates must be willing to work in shifts.
- Only eligible 2025 and 2026 graduates should apply.
- Ensure that all information submitted during the application process is accurate.
Selection Process
- Online Application
- Resume Screening
- Assessment / Screening
- Technical / Service Desk Evaluation
- Interview
- Document Verification
- Final Selection
- Onboarding
The actual selection process may vary depending on Cognizant's recruitment requirements.
Why Apply?
- Opportunity for eligible 2025 and 2026 graduates.
- Open to candidates from multiple 3-year undergraduate degree backgrounds.
- Opportunity to start a career in IT Service Desk and technical support.
- Gain experience in troubleshooting hardware and software issues.
- Develop customer service and technical communication skills.
- Gain exposure to ticketing and SLA-based support processes.
- Develop practical IT support and problem-solving skills.
- Opportunity to work with a global technology services company.
- Build a foundation for a career in IT support and digital workplace services.
Who Should Apply?
- 2025 graduates.
- 2026 graduates.
- B.Com graduates.
- BCA graduates.
- B.Sc graduates.
- BA graduates.
- BBA graduates.
- B.Voc graduates.
- BMS graduates.
- Candidates with other equivalent 3-year full-time undergraduate degrees.
- Candidates interested in IT Service Desk careers.
- Candidates interested in technical and customer support.
How to Apply?
Interested and eligible candidates can apply for the Cognizant Service Desk – Digital Workplace Practice opportunity through the application portal using the link provided above.
The application deadline mentioned in the provided job information is August 31, 2026. Candidates should complete their application before the deadline and verify the latest job status and eligibility requirements before applying.
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Disclaimer
The recruitment details are based on the provided Cognizant job information. Candidates should verify the latest eligibility criteria, academic requirements, application deadline, job location, selection process, and other recruitment details on the official application portal before applying.
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Cognizant Hiring 2026 for Service Desk – Digital Workplace Practice. 2025 and 2026 graduates with any eligible 3-year degree and 50% marks can apply across PAN India.
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