athenahealth Hiring 2026 | CX Support Analyst | Chennai | 0–4 Years | Apply Now
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athenahealth Hiring – CX Support Analyst Opportunity
athenahealth is hiring for the position of CX Support Analyst in Chennai, Tamil Nadu, India. This opportunity is suitable for candidates with 0–4 years of experience and a bachelor's degree in Business, Healthcare Administration, Communications, or a related field, or equivalent practical experience.
The role focuses on customer support, US healthcare workflows, Revenue Cycle Management (RCM), issue investigation, troubleshooting, case documentation, ticket management, SLA management, and process improvement.
About athenahealth
athenahealth is a healthcare technology company that provides cloud-based solutions and services designed to support healthcare organizations, including clinical workflows, patient engagement, revenue cycle management, and healthcare operations.
Job Details
Company Name: athenahealth
Position: CX Support Analyst
Job Requisition ID: R15343
Job Type: Full-Time
Location: Chennai, Tamil Nadu, India
Experience: 0–4 Years
Qualification: Bachelor's Degree in Business, Healthcare Administration, Communications, or a Related Field, or Equivalent Practical Experience
Eligibility Criteria
- Bachelor's degree in Business, Healthcare Administration, Communications, or a related field.
- Equivalent practical experience may also be considered.
- 0–4 years of relevant experience.
- Understanding of customer support processes.
- Knowledge of US healthcare workflows is beneficial.
- Understanding of healthcare terminology.
- Knowledge of Revenue Cycle Management (RCM) is beneficial.
- Strong issue investigation and troubleshooting skills.
- Structured problem-solving ability.
- Good case documentation skills.
- Ability to manage support tickets and queues.
- Understanding of SLA management.
- Strong written and verbal communication skills.
- Ability to manage customer escalations.
- Ability to work collaboratively with support and technical teams.
Job Description
athenahealth is looking for a CX Support Analyst to support customers and investigate issues related to healthcare technology workflows. The role involves understanding customer concerns, troubleshooting issues, documenting cases, managing support queues, and ensuring timely resolution according to service-level requirements.
The selected candidate will work with customer support and service management systems while collaborating with internal teams to investigate issues, manage escalations, validate solutions, and improve support processes.
Key Responsibilities
- Provide customer support for healthcare technology solutions.
- Understand and support US healthcare workflows.
- Apply knowledge of healthcare terminology to customer issues.
- Support Revenue Cycle Management-related workflows where required.
- Investigate customer-reported issues.
- Troubleshoot problems using structured problem-solving approaches.
- Document customer cases accurately.
- Manage support tickets and support queues.
- Monitor and manage Service Level Agreement (SLA) requirements.
- Communicate with customers through appropriate support channels.
- Handle escalations and coordinate issue resolution.
- Use support and service management systems.
- Use AI-enabled productivity tools where appropriate.
- Participate in testing and validation activities.
- Identify opportunities for process improvement.
- Collaborate with internal teams to resolve customer issues.
Key Skills Required
- Customer Support
- US Healthcare Workflows
- Revenue Cycle Management (RCM)
- Healthcare Terminology
- Issue Investigation
- Troubleshooting
- Structured Problem-Solving
- Case Documentation
- Ticket Management
- Support Queue Management
- SLA Management
- Customer Communication
- Written Communication
- Verbal Communication
- Escalation Management
- Support / Service Management Systems
- AI-Enabled Productivity Tools
- Process Improvement
- Testing and Validation
- Team Collaboration
Healthcare & Support Skills
- Healthcare: US Healthcare Workflows, Healthcare Terminology, Revenue Cycle Management
- Customer Support: Customer Communication, Issue Investigation, Ticket Management, Escalation Management
- Problem-Solving: Troubleshooting, Structured Analysis, Issue Resolution
- Service Management: Support Queues, SLA Management, Case Documentation
- Quality: Testing, Validation, Process Improvement
- Technology: Support Management Systems and AI-Enabled Productivity Tools
Preferred Skills
- Experience in customer support or service operations.
- Understanding of healthcare processes and terminology.
- Knowledge of US healthcare systems and workflows.
- Understanding of Revenue Cycle Management.
- Strong analytical and troubleshooting abilities.
- Excellent written and verbal communication.
- Ability to manage multiple support cases and priorities.
- Strong attention to detail.
- Ability to handle customer escalations professionally.
- Interest in using technology and AI tools to improve productivity.
- Ability to work effectively in a team environment.
Why Apply?
- Opportunity to build a career in healthcare technology.
- Gain experience in customer and technical support.
- Develop knowledge of US healthcare workflows.
- Gain exposure to Revenue Cycle Management.
- Develop troubleshooting and structured problem-solving skills.
- Gain experience with support and service management systems.
- Develop customer communication and escalation-management skills.
- Gain exposure to testing, validation, and process improvement.
- Learn how AI-enabled tools can improve support productivity.
- Work with teams in a healthcare technology environment.
Who Should Apply?
- Business graduates.
- Healthcare Administration graduates.
- Communications graduates.
- Candidates from related academic disciplines.
- Candidates with equivalent practical experience.
- Freshers and candidates with 0–4 years of experience.
- Candidates interested in healthcare technology.
- Customer support professionals.
- Support analysts and service operations candidates.
- Candidates with strong communication and problem-solving skills.
- Candidates interested in US healthcare workflows and RCM.
Selection Process
- Online Application
- Resume Screening
- Initial Screening
- Support / Technical Interview
- HR Discussion
- Final Selection
The selection process may vary depending on athenahealth's recruitment requirements.
How to Apply?
Interested and eligible candidates can apply through the official athenahealth careers portal using the application link provided above.
Candidates should carefully review the official job description, qualification requirements, experience criteria, and application details before applying.
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Disclaimer
The recruitment details are based on the provided athenahealth job information. Candidates should verify the latest job status, eligibility criteria, qualification requirements, experience requirements, and application details on the official athenahealth careers portal before applying.
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athenahealth Hiring 2026 | CX Support Analyst | Chennai | 0–4 Years | Apply Now
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athenahealth Hiring 2026 for CX Support Analyst in Chennai. Candidates with 0–4 years of experience and customer support, healthcare, RCM and troubleshooting skills can apply.
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