NTT DATA Hiring 2026 | Helpdesk Associate – ITIL | Freshers Apply Now
NTT DATA Hiring 2026 | Helpdesk Associate – ITIL | Freshers Apply Now
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NTT DATA Hiring – Helpdesk Associate – ITIL Opportunity
NTT DATA is hiring for the position of Helpdesk Associate – ITIL in Bengaluru. This is an excellent opportunity for freshers and entry-level candidates who are interested in IT support, service desk operations, incident management, and IT service management.
Selected candidates will provide technical support to users, manage IT service requests and incidents, follow ITIL-based processes, and work with support teams to resolve technical issues.
About NTT DATA
NTT DATA is a global digital business and IT services company that provides technology consulting, infrastructure, application services, cloud solutions, and digital transformation services to organizations worldwide.
Job Details
Company Name: NTT DATA
Position: Helpdesk Associate – ITIL
Job Type: Full-Time
Location: Bengaluru, Karnataka, India
Qualification: Not Specified
Experience: Freshers / Entry Level
Salary: Not Disclosed
Eligibility Criteria
- Freshers and entry-level candidates can apply.
- Interest in IT support and service desk operations.
- Basic understanding of computer systems and technology.
- Good troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to follow defined IT service management processes.
- Willingness to work in a support environment.
Job Description
NTT DATA is looking for a Helpdesk Associate – ITIL to support users and IT service operations in Bengaluru. The selected candidate will work as part of an IT support team and assist users with technical issues, service requests, and incident resolution.
The role provides freshers with an opportunity to build practical experience in IT support, service desk operations, ITIL processes, incident management, and enterprise technology environments.
Key Responsibilities
- Provide first-level IT support to users.
- Respond to technical issues and service requests.
- Log, categorize, prioritize, and track incidents and service requests.
- Troubleshoot basic hardware, software, and system-related issues.
- Follow ITIL-based service management processes.
- Escalate complex issues to the appropriate technical teams.
- Maintain accurate records of incidents and support activities.
- Provide timely updates to users regarding their service requests.
- Meet defined service level and quality standards.
Key Skills Required
- IT Helpdesk Support
- Technical Support
- Service Desk Operations
- ITIL Processes
- Incident Management
- Problem-Solving Skills
- Troubleshooting
- Communication Skills
- Customer Service
Preferred Skills
- Basic knowledge of Windows operating systems.
- Basic understanding of hardware and software troubleshooting.
- Knowledge of ITIL concepts is an advantage.
- Familiarity with ticketing and service management tools.
- Basic knowledge of networking concepts.
- Strong customer service and communication skills.
- Ability to work in a team-oriented environment.
Selection Process
- Online Application
- Resume Screening
- Assessment / Evaluation
- Technical Support Interview
- HR Discussion
- Final Selection
Why Apply?
- Excellent opportunity for freshers to start a career in IT support.
- Gain hands-on experience in service desk operations.
- Develop knowledge of ITIL and IT service management processes.
- Work with a global IT services organization.
- Build troubleshooting and technical support skills.
- Gain experience in an enterprise technology environment.
Who Should Apply?
- Freshers and entry-level candidates.
- Candidates interested in IT support and helpdesk roles.
- Graduates with basic computer and technology knowledge.
- Individuals interested in ITIL and service management.
- Candidates with good communication and problem-solving skills.
- Those looking to start a career in IT service desk operations.
How to Apply?
Interested candidates can apply through the official NTT DATA careers portal using the application link provided above.
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Disclaimer
The recruitment details are based on the provided job information. Candidates should verify the latest eligibility criteria, qualification requirements, location, experience requirements, and application details on the official NTT DATA careers website before applying.
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