NTT DATA Hiring 2026 | Helpdesk Associate – ITIL | Coimbatore | Freshers | Apply Now
NTT DATA Hiring 2026 | Helpdesk Associate – ITIL | Coimbatore | Freshers | Apply Now
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NTT DATA Hiring – Helpdesk Associate (ITIL)
NTT DATA is hiring Helpdesk Associates – ITIL for its Coimbatore office. This opportunity is suitable for freshers and experienced candidates who are interested in IT support, technical troubleshooting, and service desk operations.
About NTT DATA
NTT DATA is a leading global IT services and consulting company that provides digital transformation, cloud, infrastructure, cybersecurity, and business solutions to clients across the world. It offers excellent learning opportunities and career growth for entry-level professionals.
Job Details
Company Name: NTT DATA
Post Name: Helpdesk Associate – ITIL
Job Type: Full-Time
Job Location: Coimbatore, Tamil Nadu
Experience: Freshers / Experienced
Expected Salary: Up to ₹5 LPA*
Eligibility Criteria
- Bachelor's degree in any discipline.
- Freshers and experienced candidates can apply.
- Good communication and customer service skills.
- Basic knowledge of computer hardware, software, and networking.
- Willingness to work rotational shifts from the office.
Key Skills Required
- IT Helpdesk & Service Desk Support
- ITIL Incident & Request Management
- Windows Operating System
- Microsoft Office Applications
- Basic Hardware & Network Troubleshooting
- Email, Chat & Phone Support
- Problem-solving and Analytical Skills
- Customer Handling & Communication
- Ticketing / ITSM Tools
Key Responsibilities
- Provide technical support through phone, email, and chat.
- Troubleshoot hardware, software, and application-related issues.
- Log and manage incidents using ITSM tools.
- Escalate complex issues to higher support teams.
- Ensure timely resolution while meeting SLA requirements.
- Maintain accurate documentation of customer interactions.
Selection Process
- Online Application
- Resume Screening
- Technical Assessment / Interview
- HR Interview
- Final Offer
Why Join NTT DATA?
- Global IT company with excellent career growth.
- Hands-on experience in IT Infrastructure Support.
- Professional training and certification opportunities.
- Exposure to enterprise IT support environments.
- Collaborative and inclusive work culture.
Who Should Apply?
- Fresh graduates looking for IT support careers.
- Candidates interested in Service Desk and IT Infrastructure.
- Professionals seeking experience in ITIL-based support operations.
How to Apply?
Interested candidates can apply through the official NTT DATA Careers portal using the application link provided above.
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Disclaimer
The above information is based on the official NTT DATA careers portal. Recruitment is free of cost. Please verify all eligibility criteria before applying.
Keywords
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