Concentrix Hiring 2026 | Technical I, Global Service Desk | Gurugram | Apply Now
Concentrix Hiring 2026 | Technical I, Global Service Desk | Gurugram | Apply Now
Application Link
Apply Here:
https://jobs.concentrix.com/job/?id=R1744282
Concentrix Hiring – Technical I, Global Service Desk Opportunity
Concentrix is hiring for the position of Technical I, Global Service Desk in Gurugram, India. This is an opportunity for candidates interested in IT support, technical troubleshooting, cloud platforms, Windows operating systems, enterprise applications, and service desk operations.
Selected candidates will provide first-level and intermediate technical support to end users, troubleshoot technical issues, manage incidents, resolve service requests, and ensure a high standard of customer experience in a 24×7 operational environment.
About Concentrix
Concentrix is a global technology and services company that provides customer experience, digital transformation, technology, and business services to organizations around the world.
Job Details
Company Name: Concentrix
Position: Technical I, Global Service Desk
Job Type: Full-Time
Location: Gurugram, Haryana, India
Qualification: Not Specified
Experience: Not Specified
Salary: Not Disclosed
Eligibility Criteria
- Interested candidates can apply based on the official job requirements.
- Strong interest in IT support and technical troubleshooting.
- Good problem-solving and analytical skills.
- Strong communication and customer service skills.
- Ability to work in a 24×7 operational environment.
- Ability to handle multiple technical issues and service requests.
Job Description
Concentrix is looking for a Technical I, Global Service Desk professional to provide first-level and intermediate technical support to end users. The role involves troubleshooting issues related to cloud platforms, operating systems, enterprise applications, virtual desktop environments, remote desktop solutions, and connectivity.
Key Responsibilities
- Provide first-level and intermediate technical support to end users.
- Troubleshoot issues related to Google Cloud Platform, AWS, and Citrix.
- Support Windows operating systems and enterprise applications.
- Install, configure, and troubleshoot softphones, VDI environments, and remote desktop solutions.
- Handle system errors, access issues, connectivity problems, and break/fix incidents.
- Manage and resolve Priority 1 and Severity 1 incidents.
- Log, track, update, and close tickets within defined SLA and ITSM processes.
- Escalate issues to appropriate resolver groups when required.
- Maintain proper documentation for technical issues and incidents.
- Deliver professional and solution-oriented customer support.
- Participate in quality audits, process reviews, and continuous improvement activities.
Key Skills Required
- IT Technical Support
- Technical Troubleshooting
- Windows Operating Systems
- Cloud Platforms
- Google Cloud Platform
- AWS
- Citrix
- VDI and Remote Desktop
- ITSM and Incident Management
- Ticket Management
- Problem-Solving Skills
- Communication Skills
Preferred Skills
- Knowledge of IT service desk processes.
- Understanding of SLA and incident management.
- Experience with cloud platforms and enterprise applications is an added advantage.
- Knowledge of ITSM tools and ticketing systems.
- Ability to work in a fast-paced 24×7 support environment.
- Strong customer service and stakeholder management skills.
Selection Process
- Online Application
- Resume Screening
- Technical Assessment / Screening
- Technical Interview
- HR Discussion
- Final Selection
Why Apply?
- Opportunity to build a career in IT infrastructure and technical support.
- Gain experience in global service desk operations.
- Work with technologies such as cloud platforms, Windows, Citrix, and VDI.
- Develop technical troubleshooting and incident management skills.
- Work with a global technology and services company.
Who Should Apply?
- Candidates interested in IT support and service desk careers.
- Graduates and IT professionals meeting the official job requirements.
- Candidates with knowledge of Windows, cloud platforms, or enterprise applications.
- Job seekers interested in technical support and infrastructure roles.
- Candidates looking for IT jobs in Gurugram.
How to Apply?
Interested candidates can apply through the official Concentrix careers portal using the application link provided above.
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Disclaimer
The recruitment details are based on the provided job information and official Concentrix job details. Candidates should verify the latest eligibility criteria, experience requirements, salary details, and application details on the official Concentrix careers website before applying.
Keywords
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