Cognizant Hiring 2026 | Digital Workplace Practice – Service Desk Role | Freshers Apply Now
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Cognizant Hiring – Digital Workplace Practice Service Desk Role
Cognizant is hiring freshers for the position of Digital Workplace Practice – Service Desk Role (Technical Support). This is an excellent opportunity for 2025 and 2026 graduates from various three-year undergraduate degree programs who are interested in IT support, technical troubleshooting, service desk operations, and workplace technology solutions.
Selected candidates will work as the first point of contact for IT support, handle user issues, manage service tickets, troubleshoot technical problems, and ensure smooth IT operations.
About Cognizant
Cognizant is a leading global technology and professional services company that helps organizations modernize technology, improve business processes, and deliver digital solutions worldwide.
Job Details
Company Name: Cognizant
Position: Digital Workplace Practice – Service Desk Role (Technical Support)
Job Type: Full-Time
Location: PAN India (Cognizant Office Locations)
Qualification: Three-Year Full-Time Undergraduate Degree
Eligible Graduates: 2025 & 2026 Graduates
Experience: Freshers
Salary: Not Disclosed (Details will be shared during the hiring process)
Eligible Degrees
- BCA
- B.Sc
- B.Com
- BA
- BBA
- B.Voc
- BMS
- Other three-year undergraduate degrees
Eligibility Criteria
- 2025 and 2026 graduates from three-year full-time UG courses.
- Minimum 50% aggregate in 10th, 12th, Diploma (if applicable), and UG.
- No standing arrears at the time of joining.
- Open to Indian nationals/OCIs residing in India.
- Must be flexible to work from any Cognizant office location.
- Willingness to work in rotational shifts.
Job Description
Cognizant is looking for fresh graduates to join the Digital Workplace Practice Service Desk team. The role involves providing technical support to users, resolving IT issues, managing service requests, and ensuring effective IT service delivery.
Key Responsibilities
- Act as the first point of contact for users reporting IT issues.
- Log, track, and resolve Service Desk tickets within defined SLAs.
- Troubleshoot hardware and software problems.
- Collaborate with internal IT teams for complex issues.
- Create and maintain knowledge base articles.
- Provide technical support to clients.
- Ensure smooth IT operations and service delivery.
Key Skills Required
- Strong verbal and written communication skills.
- Customer-focused approach.
- Basic technical troubleshooting knowledge.
- Problem-solving skills.
- Ability to work in rotational shifts.
- Willingness to work from office locations.
Benefits
- No Service Bond.
- Higher Education support from BITS Pilani for eligible Science, Technology, and Mathematics candidates.
- Night Shift Allowance.
- Safe cab facilities for pick-up and drop.
- Rewards and recognition programs.
Required Documents
- Updated Resume (Maximum 2 pages with passport-size photograph).
- Academic documents.
- College ID card.
- UG mark sheets.
- PAN Card.
- Aadhaar Card.
- Voter ID / Passport for onboarding verification.
Selection Process
- Online Application
- Resume Screening
- Communication Assessment
- Technical Support Assessment
- Interview Rounds
- Document Verification
- Final Selection
Why Apply?
- Excellent opportunity for fresh graduates to start an IT career.
- Gain experience in technical support and IT operations.
- Work with one of India's leading technology companies.
- Develop troubleshooting and communication skills.
- Opportunity for career growth in IT services.
Who Should Apply?
- BCA graduates looking for IT support roles.
- B.Sc, B.Com, BA, BBA, B.Voc, and BMS graduates.
- 2025 and 2026 batch freshers.
- Candidates interested in Service Desk and technical support careers.
- Graduates with good communication skills.
How to Apply?
Interested candidates can apply through the official Cognizant hiring portal using the application link provided above.
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Disclaimer
The recruitment details are based on the provided job information. Candidates should verify the latest eligibility criteria and application details before applying.
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Cognizant Hiring 2026 | Service Desk Technical Support Role | BCA BSc Freshers Apply Now
Meta Description
Cognizant Hiring 2026 for Digital Workplace Service Desk Role. Freshers from BCA, B.Sc, B.Com, BA, BBA and other 3-year UG degrees can apply for PAN India IT support jobs.
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